FAQs (and Answers)
Our friendly Customer Representatives are on hand to assist you with placing an order on our website. Call (800) 338-1000
You are free to cancel your order until your item has been placed on the pickup dock for our parcel carriers.
Simply contact us here or via email at Orders@Sheets.com to arrange cancellation. After that time cancellation will need to be made at the time of delivery, via a refusal of delivery.
Thanks to our clever live tracking system, once your order on its way, you will be notified by an email containing a link taking you to our live tracking page, which will tell you exactly where it is.
Should you wish to track your order and don't have that email, visit our Track Your Package for updates. Our online tracking page is updated regularly with the latest information we have available.
You can edit your billing/shipping addresses during the checkout process.
Not signed in? Click here to log into your account.
Change Billing address: after you’ve established your account, sign in and go to the “Change Billing Address” page, where you can edit and save your new billing address.
Change shipping address: after you’ve established your account, sign in and go *** to edit your shipping address(es).
Also take this opportunity to delete incorrect addresses by selecting "delete" on any unwanted addresses.
The discount will be applied at the summary stage of the payment process. If this isn't happening, or you have any questions about using your coupon code, just get in touch with us at payment@perfectlinens.com. You can only use one coupon code per order.
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At the moment, we deliver only to the United States and Canada.
Canadian orders are subject to a $45 USD freight surcharge.
Canadian orders may incur duties and taxes, which you're responsible for upon delivery. Canadian customers are also responsible for shipping expenses on exchanges or returns.
Reside in a different country and want us to ship to you later? Please tell us here or email help@sheets.com, and we'll contact you when it becomes an option.
We estimate between 5-7 days for your order to arrive as it depends on your location and that of our shipping warehouse. Occasionally items can arrive sooner than this but please check the website at the time of ordering to get the latest lead-time on your selected item.
We'll notify you by email as soon your item is shipped, informing you the carrier and the estimated arrival date of your order. That email contains a link taking you to our live page to track the progress of
your order. If you have ordered multiple items, we’ll notify you as each separate item is picked up.
All our home textiles are in stock and all orders ship within 1–2
business days. We aim for your items to arrive at your door in 4-6 days from when you place your order. They might arrive sooner than this, but we can't guarantee it.
Yes, thanks to our clever live tracking system. Once your order on its way, you will be notified by an email which contains a link taking you to our live tracking page that’ll tell you exactly where it is. Our online tracking page is updated regularly with the latest information we have available.
If you wish to return your sheets, set up your return online 24/7 by clicking our CPR (Convenient
Parcel Return) portal here
(LINK to page)
Packages must have a prepaid shipping label from the CPR portal to be accepted.
Partial returns of sheet sets are not accepted; the entire set must be returned.
You may exchange or return (fee applicable) sheets you have opened and washed within 45 nights of receipt.
Damage can occasionally occur during transit. Inspect your sheets upon delivery.
If we shipped the wrong sheets, or for packages damaged in transit, please visit our ingenious Returns Portal (LINK). Have your email address ready.
In case of a manufacturer defect, the process is a bit more complicated as you must send a photo of the defect displaying the Sheets.com care label. It's easy on our Returns Portal. (LINK).
We'll cover the cost of picking up the sheets and either send a replacement or issue a full refund.
Returns incur a reasonable $15 flat fee for shipping and restocking. Exchanges are exempt.
The only exceptions are returns from Alaska and Hawaii, which incur a $30.00 flat fee. Canadian returns have a $15 flat fee, but you must pay for return shipping.
Your refund will be issued after we receive and inspect your returned package. Your account should be credited within 10 working days after receipt, depending on how you paid.
To keep things simple and secure refunds go back to the original payment method only, not to another card or by check.
All return shipping labels are pre-paid by Sheets.com but a sensible $15 flat fee will be deducted from your refund.
Sheets.com pre-pays all return shipping labels, but a sensible $15 flat return/restock fee will be subtracted from your refund.
In Alaska and Hawaii, the fee is $30. In Canada, a $15 flat fee will be subtracted from your return; however, you are responsible for return shipping.
We'll email so you know your credit has been issued. Your email will
include the amount of your return. In the rare instance when you don’t
receive our email, the parcel carrier may have lost your return package.
We are not responsible for shipments lost in transit back to us. We
recommend you ship with UPS, FedEx or US Post Office insured parcel post
as these carriers provide proof of delivery. UPS and FedEx will
reimburse up to $100 (the insured value can be raised for a nominal
extra fee) in case of loss. Just contact us at support@perfeclinens.com
and we’ll assist you in filing a lost shipment claim with our shipping
partners.
Don't worry, we won't tell the gift giver! We can accept your return and
issue you a gift certificate via email so that you can purchase
something that you really like. Contact us at support@perfectlinens.com
to get started.
We accept all major credit and debit cards, including Visa, MasterCard and American Express. If you'd like to pay without a card you can choose
between PayPal. Amazon payments, Apple Pay and Google Pay.
Sheets.com discards your credit card information after your order is shipped – we do not store any credit card data. Access to sensitive data for potential fraud is simply impossible. Please see Security for further information or contact us at payment@perfectlinens.com if you have a problem.
You cannot store or update your credit card information with
Sheets.com. We ensure maximum security against fraud as we do not store any credit card data. Access to sensitive data for potential fraud is simply impossible.
See Harrys!
This only occurs when your credit card provider places a Hold on your card to verify the account contains sufficient funds for your purchase.
Your monthly statement was mailed after you cancelled your order but before the Hold was removed (normally three days). Your credit will show up on your next statement but if you want to be sure, please contact
your credit card provider.
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Right now, we're happy selling only to individuals. Plans for selling to businesses are in the works so if you have a valid Tax Resale Certificate and you'd like to know more, please sign up to our newsletter and we’ll update you on our progress. (NEED LINK TO FORM)
Europe’s best home textile mill in Guimaraes, Portugal. If demand exceeds our expectations, we’ve made arrangements to scale quickly with other suppliers in India, with whom we’ve worked for decades.
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